10/10 service every time I’ve ordered something, dsquared2 jeans, jumper and t shirt just arrived. 1 The Village Offices. Go to the CUSTOMER CARE area Track your order; Complete the Return Form; Track your return; CONTACT US Mon-Sun 7am-8pm UK Time [ 0800 046 3688 ] [ E-mail ] It’s great to see you again. Will my order arrive late? I contacted them by phone to ask for assistance with a delivery from their courier (UPS, possibly the worst delivery service on the planet). Share. No Means of contact. yoox.com. Yoox — yoox customer service. 13. CONTACT US. This estimate is based upon 4 YOOX NET-A-PORTER GROUP Customer Service salary report(s) provided by employees or estimated based upon statistical methods. Email; Phone 1-844-390-1791 M-F 9AM-11PM ET; Contact Us. Westfield London. It would appear that, once they have your money, YOOX doesn't give a monkey's about customer service. NET‑A‑PORTER is part of the YOOX NET‑A‑PORTER GROUP, following the merger of YOOX Group and THE NET‑A‑PORTER GROUP in October 2015. Go to the CUSTOMER CARE area Track your order; Complete the Return Form; Track your return ; CONTACT US Mon-Sun 7am-8pm UK Time [ 0800 046 3688 ] [ E-mail ] It’s great to see you again. Redeeming a coupon code at YOOX is a quick and easy process. 23; Positive reviews (last 12 months): 27.1%. Then add your favorite fashion, home goods, and pieces of art to your … When will I receive my refund? Hi, I have been with Yoox for years but the customer service is very poor in recent years. View ratings trends. Sole-shareholder Company subject to direction and coordination of Compagnie Financière Richemont S.A. All trademarks and images relating to third parties that are used on this site do not belong to YOOX NET-A-PORTER GROUP and are considered the sole property of their respective owners. Fast delivery and secure payments. 1 2 3 ... What should I do? UNITED STATES Customer Care. W12 7GF. Reply. when i contact yoox they told me i can return it . CONTACT US. Can we help you? Register Login. Feedback. Hi, I have been with Yoox for years but the customer service is very poor in recent years. IRELAND Customer Care. MYOOX Logout. Yoox — holding my money hostage. Free interview details posted anonymously by YOOX NET-A-PORTER GROUP interview candidates. YOOX Social. COVID-19 FAQs. 58 See all photos. Can we help you? I bought a dress that has been worn before with many stains on it . UNITED KINGDOM Customer Care. Can we help you? Hi, I have been with Yoox for years but the customer service is very poor in recent years. Took a risk and ordered with yoox despite reading some awful reviews. UNITED STATES Customer Care. I asked them to send me the email I need it for my records. Yoox Net-a-Porter joins forces with HRH The Prince of Wales for a collection made by the next generation of sustainable craftsmanship. However, we have not received any message from you through our Customer Care channels to point out the problem. the dress cost me 127 USD without shipping. Negative. What reviewers want you to know. Responsive customer service aswell. 10/10 service from YOOX. Register Login. You can also call us at our toll-free number 1-844-390-1791 - Monday through Friday from 9 am to 11pm ET, excluding holidays . Register Login. Positive highlights. MYOOX Logout. worst customer service. Register Login. But to my greatest surprise. YOOX NET-A-PORTER GROUP is a unique ecosystem of 4 multi-brand online stores (NET-A-PORTER, MR PORTER, YOOX and THE OUTNET), and numerous ONLINE FLAGSHIP STORES, powered by one technology and operations platform serving more than 4.3 million customers in 180 countries around the world. Responsive customer service aswell. Share Report Copy. H/D/dept-women. Service. How to Redeem a Coupon Code at YOOX. Another option is provided to you. Sep 19, 2019. I have been shopping at YOOX on and off since 2007, in total I have placed over 20 orders. 6 YOOX NET-A-PORTER GROUP Customer Service interview questions and 1 interview reviews. Can we help you? Discover a wide array of products by the best Italian and international designers on YOOX. If you look at Trust Pilot graphs regarding negative complaints filed it seems they … MYOOX Logout. I contacted customer service on the 19/9 I was informed that Yoox accepted the shoes on the 18/9 and I should have received an email. Follow your Order ; Complete the Return Form ; Follow your Return ... by entering your email address. Useful. May 02, 2018. 30; Value. For those who love the thrill of the find, YOOX inspires men and women around the world to express their personal style through a wide selection of well-made yet accessible pieces to cherish season after season. Positive. Read more . I received the email on the 19/9 it outlined a request had been made to Yoox … You can find that your order has already been discounted once you’ve applied the Yoox UK First Order Discount when you check out. Give them a break guys, they have their shortcomings but are working on it. CÔTE D'IVOIRE (IVORY COAST) Customer Care. Respond. since i have no time to return and order a new one i agree to the poor deal. MYOOX Logout. After putting through the order I have received a confirmation email showing all of the sudden that I … Please note that you may receive further messages from us after submitting your unsubscribe request, as certain communications may have already been planned and our systems might take time to implement your … YOOX provides customers with a very comprehensive consulting service. Other customers again not taking into account that Pandemic effecting response time from communications and as businesses reopened business hours were shortened . Discover a wide array of products by the best Italian and international designers on YOOX. Hi Sylvia, thanks for your review. Customer Care. Discover a wide array of products by the best Italian and international designers on YOOX. DON’T MISS OUT ON THE ITEMS YOU WANT THE MOST. You can get yourself a new Yoox UK account with another email address, which will make you a new customer. or keep it with 20 USD refound . Can we help you? Neutral – 2. H/D/dept-women . If you are having problems with their customer service, contact the other customer service on facebook messenger and put in your complaints. WHERE WE OPERATE. MYOOX Logout. 31; Returns. H/D/dept-women . 1 2 3 Back to Top. I suddenly get a call from YOOX asking me to stop ordering from them without any explanation given. So reliable you’ll wish we could … Wp/D/dept-all . MYOOX Logout. They sent my tracking number and my order was delivered to the UK . i am very shocked at all the poor reviews here because i have always had excellent service and i am always happy to shop at yoox. Go to the CUSTOMER CARE area Track your order; Complete the Return Form; Track your return; CONTACT US M-F 8am-8pm GMT [ E-mail ] It’s great to see you again. Give them a break guys, they have their shortcomings but are working on it. We will respond to every email within 24 hours, Monday to Friday, excluding holidays . Share Report Copy. You can also do this by accessing your Myoox account, calling YOOX on 800 780243, contacting our Customer Service centre and selecting “privacy”, or writing to the above address. UNITED KINGDOM Customer Care. Back to Top. VAT registration number GB 243 0645 31. YOOX Net-A-Porter Group 100 5th Ave Fl 12 New York, NY 10011. Register Login. I shop regularly almost every month and most of my wardrobe is shopped on yoox. Can we help you? If you need help with your online purchase, please fill out the form below. Fast delivery and secure payments. Yoox offer some great Items at great prices I've just received my second order in a matter of weeks. Fast delivery and secure payments. LOG IN TO SAVE THEM IN YOUR DREAM BOX ARE YOU NEW TO YOOX… They sent my tracking number and my order was delivered to the UK . I didn’t need to chase them up . Register Login. I have ordered some items through Yoox app as they are offering free express delivery. On all occasions, my returns have been dealt with efficiently, and whenever I spoke to customer service, I was always treated like a valued customer. It is now Wednesday and their website states that delivery happens within 3-5 working days. DON’T MISS OUT ON THE ITEMS YOU WANT THE MOST. All in all, I really do trust YOOX as a Seller, and of course, it is a fantastic platform for retail therapy. We would be more than happy to assist, all you need to do is browse the appropriate contact form through yoox.ly/yooxlovesyou and provide us with as much information as possible including attachments. Established in 2000, YOOX is the world’s leading online store for fashion, design and art that lasts a lifetime and beyond. Customer service did not get back to me after my last email. Discover a wide array of products by the best Italian and international designers on YOOX. After putting through the order I have received a confirmation email showing all of the sudden that I … Customer Service salaries at YOOX NET-A-PORTER GROUP can range from £20,472 - £22,102. The company is working to integrate data into every part of the business by developing predictive models and interfaces to bolster the performance of its buyers and personal shoppers. 33. “ I have been a customer of YOOX since they started in UK in 2015. First contact with Yoox regarding an order that I placed on a Sunsday has been quite concerning. The jobsworth on the other end of the phone was of no help whatsoever and basically washed his hands of the problem. Every single purchase was perfect and arrived as it said between 4-7 day. London. If you want to contact YOOX customer service to ask some questions during the shopping process or something related to discount codes, you can send a message to the customer service by clicking the corresponding "Contact Us" or "Online Contact" button set in YOOX. Some comments re customer service language barriers seem to come from customers who reside outside the US and must confer with Yoox Italy . I have ordered some items through Yoox app as they are offering free express delivery. I got my item within 3days . If you activated the yoox.com SMS service to receive exclusive promotions and content, you can unsubscribe at any time by texting STOP to 98647. Information about COVID-19 (Coronavirus) Is shopping on yoox.com safe? How to use Yoox UK first order . When I wrote to the customer team, they have come back with an automated email stating that my order would be "shipped" within 4-6 working days. Read More . Four years after Yoox and Net-a-Porter merged, CEO Federico Marchetti is moving the business forward through incremental investments in technology, logistics and customer service. Helpful. I had no problems before but my latest order this week started by being accepted, is still pending on my credit card, yet had a reversed acceptance decision and cancelled by YOOX for some reason. If you don't have a YOOX account, create one with a valid email address. Registered Office. YOOX Customer Service Contact Info. YOOX ranks 559th among Women's Clothing sites. Feedback. Consumers complaining about YOOX most frequently mention customer service, credit card and wrong size problems. Telephone Number: +1 (800) 795-6087. Don’t hesitate to order from YOOX I have ordered... Read full review → Helpful. I was so happy with my shopping experience with yoox till last night when the customer service lady was extremely rude snd refused to help me with the confirmed date for my items plus she has no clue on how most online shopping websites return policy rules. We are glad to hear you are happy with your order on YOOX! Email; Phone 1-800-795-6087 M-F 9AM-11PM ET; Shipping. YOOX NET-A-PORTER GROUP has offices and operations in … LOG IN TO SAVE THEM IN YOUR DREAM BOX ARE YOU NEW TO YOOX… SMS. Delivery in 48 hours and secure payments. You've already flagged this Reply from YOOX. When factoring in bonuses and additional compensation, a Customer Service at YOOX NET-A-PORTER GROUP can expect to make an average … I shop regularly almost every month and MOST of my wardrobe is shopped on YOOX matter of weeks stop from. 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